Terms and Conditions
Punakaiki Rocks Hotel Limited trading as Punakaiki Rocks Hotel & Garden Bar
Payment Policy
All rates are quoted in $NZ on a per night basis and include 15% GST (goods and services tax). All accounts must be settled upon arrival in $NZ upon check in.
The prices indicated are per room, for two (2) guests and date(s) selected, unless otherwise stated.
All reservations require a valid credit card guarantee at the time of booking. Your credit card details are for the confirmation of your booking only.
Payment is due on arrival unless other arrangements have been made or the booking falls under our Group Booking Policy (refer to the Group Policy section below).
Cancellation and ‘No-Show’ Policy
We adhere to a strict cancellation and no-show policy. You must cancel your reservation no less than 48 hours prior to 2pm on the day on which you are due to arrive to avoid a cancellation charge. The cancellation charge is the full amount of the accommodation or package rate you have booked for each room booked
Please be aware that by confirming your booking and supplying your credit card details you are accepting our cancellation and no-show Policy.
Child & Extra Adult Policy
All rooms are sold on a twin-share basis unless otherwise stated. There will be extra charges applicable if the number of adults in the room exceeds two. Quoted room prices within the booking site will automatically include the extra adult charges in the total price, providing the guest has input the actual number of adults and children in the booking details form. The Motel reserves the right to charge for additional guests ($30 per person on check-in) if the number of guests staying in the room differs from what is specified in the original booking request.
Up to two children stay for free provided they are 12 years of age or under and are using existing bedding in the room. Children 13 and over will be charged at adult prices.
Group Booking Policy
Bookings of 5 or more rooms, or bookings made by Travel Agents, Wholesale Travel Agents and other third parties will automatically have a group payment and cancellation policy apply:
Full payment will be taken 30-days prior to arrival. 30-day cancellation policy applies.
Office Hours
Reception is located at the Punakaiki Rocks Hotel and Garden Bar (Cnr Owen St & Punakaiki Rd) between 8am and 9pm daily.
Check in time between 2pm and 9pm. Check out time by 10am.
For arrivals after 9pm please contact us to make prior arrangements